Returns and Delivery

1. Returns / Exchanges 

We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed securely.

Please email yors_australia@hotmail.com to receive a return authorisation and to let us know your return is on its way. Costs of return packaging is paid separately by consumer. 
*All returns on hampers must be returned in original state.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yorsaustralia.com.

 

2. Lost or damaged items 

We’re happy to replace your damaged order with a new hamper in perfect condition. If you’d prefer a full refund, we can do that too. Email yors_australia@hotmail.com to organise. 

If your items arrived damaged or different to what’s described on our website, we’re happy to cover the cost of return postage. Please include a copy of your postage receipt, and we’ll reimburse you for this cost.

When placing your order don't forget to double check all shipping address details are correct and up to date.

 

3. Change of mind

We are happy to refund provided your items are returned in their original packaging within 14 days, unopened and unused. Our items are delicate so please choose wisely, and if you need a hand deciding, we’re only too happy to help.

 

4. Shipping 

After your payment’s been received, we’ll send your items to you within 3-7 business days via Australia Post.

Left it to the last minute? We offer an express & priority option which will ensure your order is sent in 1-3 days.

Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when he calls, a calling card will be left for safe collection.

Shipping only in Australia.